Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find all the information regarding our shipping process, delivery times, and tracking.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details (if applicable).

2. Shipping Times

Estimated delivery time is:

📦 7–14 business days

Delivery times are estimates and may vary depending on:

  • Destination country

  • Local postal services

  • Customs processing (if applicable)

  • Seasonal demand or unforeseen delays

While most orders arrive within the stated timeframe, occasional delays may occur and are outside of our direct control.

3. Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions, which will be clearly stated on our website.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking information to update after dispatch.

In some cases, tracking updates may be limited or delayed depending on the carrier and destination country.

5. Incorrect or Incomplete Address

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders returned due to address errors provided by the customer

If an order is returned to us due to an incorrect address, reshipping costs may apply.

6. Customs, Duties & Taxes

Customs policies vary by country. Any customs duties, import taxes, or fees imposed by local authorities are the responsibility of the customer unless otherwise stated.

7. Lost or Delayed Shipments

If your order has not arrived within 14 business days, please contact us and we will be happy to investigate the issue.

If a shipment is confirmed as lost, we will work with you to find the best possible solution.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

📧 brigitteanddianeboutique@gmail.com